Richard Francis (CEO) and Danelle Whaanga (CX Partnerships) were joined by Ian Vacin (Co-founder and Chief Customer Officer at Karbon) to share the new survey results and unveil the emerging trends in the accounting industry. The results included:
- Services firms are currently offering and future services they intend to offer
- The proportion of progressive, hybrid, or compliance firms by country
- Current revenue vs. future revenue goals
- The types of services and fees accountants want to grow most
- The biggest challenges for accountants in the next 12 months